Discord community (fastest)
For the quickest responses, join our Discord server: Join native.builder on Discord Ask questions, share what you’re building, get tips from other users, and hear about updates from the team. You can also open Discord from the sidebar inside the app.Discord is best for how-to questions and community help. For bugs, billing issues, or account problems, use in-app Help or email so the team can track your request.
In-app help
1
Open Help
Click Help in the sidebar (life buoy icon).
2
Choose your intent
Select what you need help with:
- Report a bug — Something broke or isn’t working
- Ask a question — How-to or product question
- Request a feature — Something you’d like added to Builder
- I’m stuck — You need guidance to move forward
3
Describe the issue
Provide details about what happened, what you expected, and any steps to reproduce the problem. You can attach a screenshot.
4
Submit
Your request goes directly to the team. You’ll see a confirmation when it’s received.
Email support
For account issues, billing questions, or anything you can’t resolve in-app: support@nativelyai.com Include your workspace name, project ID (if relevant), and a description of the issue.Sales and enterprise
For Business, Scale, and Enterprise plans: sales@nativelyai.appWhat we can help with
Response times
Response times vary based on plan and current volume. Pro and above plans receive priority handling. For quick answers anytime, join Discord.