> ## Documentation Index
> Fetch the complete documentation index at: https://docs-builder.nativelyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Native.Builder — Discord, in-app help, email, and docs.

## Discord community (fastest)

For the quickest responses, join our Discord server:

**[Join Native.Builder on Discord](https://discord.gg/AqxSSUaHfX)**

Ask questions, share what you're building, get tips from other users, and hear about updates from the team. You can also open Discord from the sidebar inside the app.

<Note>
  Discord is best for how-to questions and community help. For bugs, billing issues, or account problems, use in-app Help or email so the team can track your request.
</Note>

## In-app help

<Steps>
  <Step title="Open Help">
    Click **Help** in the sidebar (life buoy icon).
  </Step>

  <Step title="Choose your intent">
    Select what you need help with:

    * **Report a bug** — Something broke or isn't working
    * **Ask a question** — How-to or product question
    * **Request a feature** — Something you'd like added to Builder
    * **I'm stuck** — You need guidance to move forward
  </Step>

  <Step title="Describe the issue">
    Provide details about what happened, what you expected, and any steps to reproduce the problem. You can attach a screenshot.
  </Step>

  <Step title="Submit">
    Your request goes directly to the team. You'll see a confirmation when it's received.
  </Step>
</Steps>

## Email support

For account issues, billing questions, or anything you can't resolve in-app:

**[support@nativelyai.com](mailto:support@nativelyai.com)**

Include your workspace name, project ID (if relevant), and a description of the issue.

## Sales and enterprise

For Business, Scale, and Enterprise plans:

**[sales@nativelyai.app](mailto:sales@nativelyai.app)**

## What we can help with

| Topic                              | Channel                                                                               |
| ---------------------------------- | ------------------------------------------------------------------------------------- |
| Quick questions and community help | [Discord](https://discord.gg/AqxSSUaHfX)                                              |
| Bugs and broken features           | In-app Help → Report a bug                                                            |
| How-to questions                   | [Discord](https://discord.gg/AqxSSUaHfX), in-app Help → Ask a question, or these docs |
| Billing and plan changes           | In-app Help or email support                                                          |
| Feature requests                   | In-app Help → Request a feature                                                       |
| Enterprise / SSO / SLAs            | Email sales                                                                           |

## Response times

| Plan     | Support level                                        |
| -------- | ---------------------------------------------------- |
| Free     | Community ([Discord](https://discord.gg/AqxSSUaHfX)) |
| Builder  | Standard                                             |
| Pro      | Priority                                             |
| Business | Priority                                             |
| Scale    | Dedicated                                            |

<Note>
  Response times vary based on plan and current volume. Pro and above plans receive priority handling. For quick answers anytime, join [Discord](https://discord.gg/AqxSSUaHfX).
</Note>

## Before reaching out

These docs cover the most common questions:

* [Getting started](/introduction/getting-started)
* [Plans & credits](/introduction/plans-and-credits)
* [FAQ](/introduction/faq)
* [Publish your app](/features/publish)
* [Custom domains](/features/custom-domain)